The challenges of emergency calls

It seems as the temperatures start to change, so do attitudes among co-workers.  Its almost like the cooler weather triggers animosity.  The simplest of things can trigger someone.  Lately things have been kind of that way anyways.  We were in the process of training one new dispatcher, and he was not quite up to par, and it seemed like everything resulted in a review of how he was handling things, from trying to field calls himself, to just down right ignoring important details from callers.  Then at at some point he decided to quit, as we were just barely ready to release the trainee who was hired before him.   So now we are short staffed again, as such as been the norm for about the last 2 years off and on.  I don't think administration has anything to do with it. Eh, well I actually do.   The past year we have seen a major shakeup.  We saw not only a change of leadership in the agency, we also experienced changes of leadership o...