The challenges of emergency calls

This shift I handled a funny one.  An upset former customer had went and tried to purchase a "tall boy" but the convenience store was refusing him a sale because we had taken his drivers license when he received a DUI.  He said he had his temporary but they told him it could be 60 days before he gets his photo ID.  He ranted that the officer that wrote him the ticket who was working this shift told him he could contact us if he had issues.  So tonight he calls the police department asking for us to confirm he is over 21 so he can buy his single can of beer, and work on his derby car.  He continued to rant, and I put him on hold to connect the officer to him.   The officer picked up and told him businesses have the right to refuse a sale to anyone and there was nothing we could do to assist him.  He continued cursing and yelling so the officer hung up.   He then called back upset because the officer hung up on him, so another officer spok...